Privacy Policy

Data Controller

chiggembim B.V. is the data controller responsible for your personal information. We are registered in the Netherlands with registration number B25236218 and VAT number NL62025632B01. Our registered address is Lindelaan 149, 9767 JA Groningen, Netherlands.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, and any information you provide when contacting us or using our services. We collect this information when you:

• Fill out contact forms on our website
• Sign up for membership at chiggembim
• Participate in our fitness programs
• Contact us via email or phone
• Visit our website (through cookies and analytics)
• Subscribe to our newsletters or communications

How We Use Your Information

We explain how we use your information to provide and improve our services. The use of your data is based on legitimate business interests and your consent where required by law. We use your personal information to:

• Provide fitness services and manage your membership
• Respond to your inquiries and provide customer support
• Send you important updates about our services
• Improve our website and services based on your feedback
• Comply with legal obligations and protect our rights
• Process payments and manage billing
• Ensure the safety and security of our facilities

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide fitness services and fulfill our membership agreements
• Legitimate interests: To improve our services, ensure facility security, and communicate with members
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business (payment processors, IT support)
• Legal authorities when required by law or to protect our rights
• Professional advisors such as lawyers and accountants
• Emergency contacts in case of medical emergencies at our facility

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Membership data: For the duration of your membership plus 7 years for legal and tax purposes
• Contact form submissions: Up to 3 years unless you request earlier deletion
• Website analytics data: Up to 26 months
• Marketing consent: Until you withdraw consent or we determine the data is no longer needed

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for data processing

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyze website traffic. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us about your personal data, please contact us at:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable data protection laws. In the Netherlands, you can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).